All
Dobson
Refractors
Ed & Apochromats
Newton reflector
Maksutov-Cassegrain
Ritchey-Chretien
Solar
Researcher
Clever
Focal reducer
All
Equatorial
Alt/Az
Harmonic
Tripods
Accessories
All
Wide angle
Zoom Eyepieces
Reticle eyepieces
Barlow
Plössl
Binoculars
Atmospheric corrector
Filters
Accessories
All
Color cameras
Monochrome cameras
Planetary/guidance
Goals
All
Focuser
Computers
Bags and protections
Supports and counterweights
Camera adapters
Cables
Necklaces
Elbows
Heating strip
Fans
Others
All
Binoculars
Spotting Scope and Monocular
Optical splitter
Mirrors
All
Observatory/Domes
Accessories
Frequently Asked Questions
FAQ - Frequently Asked Questions
1. How do I place an order on Astronomy Store?To place an order, follow these simple steps:
- Browse our catalog and add the desired items to your basket.
- Click on the cart icon and check your selection.
- Click "Order" and follow the instructions to enter your shipping and payment information.
- Confirm your order. You will receive a confirmation email once payment is completed.
2. What payment methods do you accept?We accept the following payment methods:
- VISA
- MASTERCARD
- AMERICAN EXPRESS
- APPLE PAY
- PAYPAL
- REVOLUT PAY
3. How can I track my order?Once your order has been shipped, you will receive an email with a tracking number and a link to track your package online.
4. Can I change or cancel my order after placing it?If you need to change or cancel your order, please contact our customer service contact@astronomy-store.com as soon as possible. We will do our best to accommodate your request, but please be aware that we cannot guarantee changes once the order is in preparation.
5. What are the delivery times? Delivery times vary depending on your location and the delivery method chosen. You can view the estimated details when placing your order. Typically, deliveries take between 3 to 7 business days.
6. Do you offer international delivery?Yes, we offer delivery to several countries. Please consult the list of available countries when placing your order.
7. How do I return an item?If you would like to return an item, contact our customer service contact@astronomy-store.com for return instructions. Please note that items must be returned in their original condition and within the time frame specified in our returns policy.
8. What are your delivery costs? Delivery costs vary depending on the destination and the delivery method chosen. Exact charges will be displayed when you place your order.
9. What should I do if I receive a defective or incorrect item?If you receive a defective or incorrect item, please contact our customer service contact@astronomy-store.comds as soon as possible. We will provide you with instructions for returning the item and send you a replacement or refund.
10. How can I contact customer service? You can contact our customer service by email contact@astronomy-store.com or by telephone at +33 5 82 95 16 06. We are available to answer all your questions and concerns.