Everything
Dobson
Refractors
Ed & Apochromates
Newtonian Reflector
Schmidt Cassegrain
Maksutov-Cassegrain
Ritchey-Chretien
Solar
Finder
Intelligent
Focal Reducer
All
Equatorial
Alt/Az
Harmonic
Tripods
Accessories
Everything
Wide angle
Zoom Eyepieces
Reticulated Eyepieces
Barlow
Plössl
Binoculars
Atmospheric Corrector
Everything
Visual
Photo
Polarisants
Lunette eclipse
Accessories
All
Color Cameras
Monochrome Cameras
Planetary/Guiding
Objectives
All
Binoculars
Spotting Scope and Monocular
Elbows
Optical Splitter
Mirrors
All
Focuser
Bags and protections
Mounts and Counterweights
Camera Adapters
Collimation
Heating band
Cables
Collars
Computers
Fans
Others
Tout
Station Météo
Thermometer
All
Observatory/Domes
Accessories
SkyWatcher
ZWO
SVBony
Explore Scientific
Optolong
ScopeDome
GSO
Vixen
iOptron
Bresser
Celestron
Shipping Policy
Shipping Policy of Astronomy Store
Our goal is to ensure a seamless and hassle-free shipping process for your convenience and satisfaction. Here are the details of our shipping process.
SHIPPING SCOPE
- Countries : We currently ship to France and Europe, and some of our products worldwide.
- Future Expansion : Expansion to other delivery areas is being considered.
SHIPPING FEES
- Within Europe : Shipping charged based on product weight and bulk.
- No Hidden Fees : All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time : Orders are processed within 1 to 5 business days, Monday to Friday. Orders are not processed except in exceptional cases from Saturday to Sunday.
- Order Cut-Off Time : 22:00 (GMT+01:00) Central European Time (Paris).
- Weekend Orders : Orders placed during the weekend are processed on the next business day.
TRANSIT TIME
- Estimated Delivery Time : 5 to 7 business days.
- Business Days : Shipments occur from Monday to Friday.
- Notes : Delivery times are estimates and may vary due to external factors such as weather conditions and transport issues as well as supply chain problems.
SHIPPING PROCESS
- Reliable Courier Services : We ship with services like DHL, UPS, or Fedex. In some markets, we also offer delivery with Mondial Relay, Colissimo, or other relay delivery services.
- Insured Shipments : All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging : We strive to use sustainable packaging materials to minimize our ecological footprint. Whenever possible, packaging is reused to save our carbon footprint. We aim to minimize the quantity of packaging as much as possible.
TRACKING INSTRUCTIONS
- Tracking Information : After purchase, you will receive an email with tracking information, including the name of the delivery company and the tracking number.
- Track Your Order : You can track your order via our website. Just enter your tracking number on our tracking portal to see the status of your order or go to your customer area.
- Questions : Our support team is ready to assist you with any questions regarding tracking your order.
PROCEDURE FOR MISSING ITEMS
- Reporting Missing Items : Contact our customer service within 7 days of receiving your package at contact@astronomy-store.com
- Resolution : We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns : Returns are accepted within 90 days of receiving your order.
- Return Conditions : Items must be unused, undamaged, and returned in their original packaging. Customized items cannot be returned.
- Costs : Return shipping costs are borne by the customer unless the item is defective or not as described. In this case, Astronomy Store will cover the return shipping costs.
- Refund : Refunds are processed within 90 days of receiving the return and are refunded to the original payment method.
PACKAGING
Please note that the outer packaging of products may sometimes be damaged during transport between the manufacturer and our store. This condition does not affect the optical, mechanical, or electronic characteristics of the products. Therefore, Astronomy Store will not accept returns based on damaged packaging. Only the additional packaging added by our store, if damaged during transport, will be considered for possible compensation. All our products are carefully inspected before shipping.