All
Dobson
Refractors
Ed & Achromatics
Newton Reflector
Maksutov-Cassegrain
Ritchey-Chrétien
Sun
Researcher
Intelligent
Focal Reducer
All
Equatorial
Alt/Az
Harmonic
Tripods
Accessories
All
Wide angle
Eyepieces Zoom
Reticule Eyepieces
Barlow
Plössl
Binoculars
Atmospheric Corrector
All
Visual
Photo
Polarizers
Accessories
All
Colour cameras
Monochrome cameras
Planetarium/guidance
Goals
All
Binoculars
Long range and Telescopereviewer
Focusers Rendezvous
Optical Divider
Mirrors
All
Focuser
Computers
Bags and Protections
Mounts and counterweights
Adapters for camera
Cables
Colliers
Heat-Band
Fans
Others
All
Observatory/Domes
Accessories
SkyWatcher
ZWO
SVBONY
Explore Scientific
Optolong
ScopeDome
GSO
Vixen
Frequently Asked Questions
FAQ - Frequently Asked Questions
1. How do I place an order on Astronomy Store? To place an order, follow these simple steps:
- Browse our catalog and add the desired items to your cart.
- Click on the cart icon and review your selection.
- Click "Checkout" and follow the instructions to enter your shipping and payment information.
- Confirm your order. You will receive a confirmation email once the payment is made.
2. What payment methods do you accept? We accept the following payment methods:
- VISA
- MASTERCARD
- AMERICAN EXPRESS
- APPLE PAY
- PAYPAL
- REVOLUT PAY
3. How can I track my order? Once your order is shipped, you will receive an email with a tracking number and a link to track your package online.
4. Can I modify or cancel my order after placing it? If you need to modify or cancel your order, please contact our customer service at contact@astronomy-store.com as soon as possible. We will do our best to accommodate your request, but note that we cannot guarantee changes once the order is in preparation.
5. What are the shipping times? Shipping times vary depending on your location and the chosen shipping method. You can view estimated delivery details during checkout. Generally, deliveries take between 3 to 7 business days.
6. Do you offer international shipping? Yes, we offer shipping to multiple countries. Please check the list of available countries during checkout.
7. How do I return an item? If you wish to return an item, contact our customer service at contact@astronomy-store.com for return instructions. Please note that items must be returned in their original condition and within the timeframe specified in our return policy.
8. What are your shipping costs? Shipping costs vary depending on the destination and chosen shipping method. The exact fees will be displayed during checkout.
9. What if I receive a defective or incorrect item? If you receive a defective or incorrect item, please contact our customer service at contact@astronomy-store.com as soon as possible. We will provide instructions for returning the item and send a replacement or refund.
10. How can I contact customer service? You can contact our customer service by email at contact@astronomy-store.com or by phone at +33 5 82 95 16 06. We are available to answer all your questions and concerns.