Everything
Dobson
Refractors
Ed & Apochromates
Newtonian Reflector
Maksutov-Cassegrain
Ritchey-Chretien
Solar
Finder
Intelligent
Focal Reducer
All
Equatorial
Alt/Az
Harmonic
Tripods
Accessories
Everything
Wide angle
Zoom Eyepieces
Reticulated Eyepieces
Barlow
Plössl
Binoculars
Atmospheric Corrector
Everything
Visual
Photo
Polarisants
Accessories
All
Color Cameras
Monochrome Cameras
Planetary/Guiding
Objectives
All
Binoculars
Spotting Scope and Monocular
Elbows
Optical Splitter
Mirrors
All
Focuser
Computers
Bags and protections
Mounts and Counterweights
Camera Adapters
Cables
Collars
Heating band
Fans
Others
All
Observatory/Domes
Accessories
SkyWatcher
ZWO
SVBony
Explore Scientific
Optolong
ScopeDome
GSO
Vixen
iOptron
Frequently Asked Questions
FAQ - Frequently Asked Questions
1. How can I place an order on Astronomy Store? To place an order, follow these simple steps :
- Browse our catalog and add the desired items to your cart.
- Click on the cart icon and review your selection.
- Click on "Order" and follow the instructions to enter your shipping and payment information.
- Confirm your order. You will receive a confirmation email once the payment is made.
2. What payment methods do you accept? We accept the following payment methods :
- VISA
- MASTERCARD
- AMERICAN EXPRESS
- APPLE PAY
- PAYPAL
- REVOLUT PAY
3. How can I track my order? Once your order has shipped, you will receive an email containing a tracking number and a link to track your package online.
4. Can I modify or cancel my order after it has been placed? If you need to modify or cancel your order, please contact our customer service at contact@astronomy-store.com as soon as possible. We will do our best to accommodate your request, but please know that we cannot guarantee changes once the order is being processed.
5. What are your delivery times? Delivery times vary depending on your location and the chosen delivery method. You can check the estimated details when placing your order. Generally, delivery takes between 3 to 7 business days.
6. Do you offer international shipping? Yes, we offer shipping to several countries. Please check the list of available countries when placing your order.
7. How can I return an item? If you wish to return an item, please contact our customer service at contact@astronomy-store.com for return instructions. Please note that items must be returned in their original condition and within the time specified in our return policy.
8. What are your shipping fees? Shipping fees vary based on the destination and the delivery method chosen. Exact fees will be displayed when placing your order.
9. What should I do if I receive a defective or incorrect item? If you receive a defective or incorrect item, please contact our customer service at contact@astronomy-store.com as soon as possible. We will provide you with instructions to return the item and we will send you a replacement or refund.
10. How can I contact customer service? You can contact our customer service by email at contact@astronomy-store.com or by phone at +33 5 82 95 16 06. We are available to answer any questions and concerns you may have.