Frequently Asked Questions

FAQ - Frequently Asked Questions

1. How do I place an order on Astronomy Store? To place an order, follow these simple steps:

• Browse our catalog and add the desired items to your cart.
• Click on the cart icon and review your selection.
• Click on "Order" and follow the instructions to enter your shipping and payment information.
• Confirm your order. You will receive a confirmation email once payment has been made.

2. What payment methods do you accept? We accept the following payment methods:

• VISA
• MASTERCARD
• AMERICAN EXPRESS
• APPLE PAY
• PAYPAL
• REVOLUT

3. How do I track my order? Once your order has been shipped, you will receive an email containing a tracking number and a link to track your package online.

4. Can I modify or cancel my order after it has been placed? If you need to modify or cancel your order, please contact our customer service at contact@astronomy-store.com as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee changes once the order is in preparation.

5. What are the delivery times? Delivery times vary depending on your location and the shipping method chosen. You can view estimated delivery details when placing your order. Generally, deliveries take between 3 to 7 business days.

6. Do you offer international shipping? Yes, we offer shipping to several countries. Please check the list of available countries when placing your order.

7. How do I return an item? If you wish to return an item, please contact our customer service at contact@astronomy-store.com for return instructions. Please note that items must be returned in their original condition and within the timeframe specified in our return policy.

8. What are your shipping costs? Shipping costs vary depending on the destination and shipping method chosen. Exact shipping costs will be displayed when placing your order.

9. What if I receive a defective or incorrect item? If you receive a defective or incorrect item, please contact our customer service at contact@astronomy-store.com as soon as possible. We will provide instructions for returning the item and we will send a replacement or refund.

10. How do I contact customer service? You can contact our customer service by email at contact@astronomy-store.com or by phone at +33 5 82 95 16 06. We are available to answer all your questions and concerns.